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Ordering
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Do I have to create an account to order from formeyewear.com?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text css_animation=””]No, you can choose to check out as a guest. However, creating an account allows you to save your shipping information, track orders, request or view status of warranty and refund requests and other preferences that can make shopping on formeyewear.com quicker and more convenient in the future. Some promotions may not apply if you don’t own an account.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Where is my order receipt?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]You should have received a copy of your order receipt at the email address used to place your order. However, if you didn’t or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.
You may also contact us and we will send a copy of the receipt to your email address.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
May I try your glasses on at home before I buy them?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]We do not offer that service. However, if you’re not happy with your order, we offer a 7 days ‘no questions asked’ return policy which is pretty close.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Canceling an order
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Please contact us within 24 hours after payment in order to cancel your order. Please note that once an order is marked ‘Completed’, it cannot be canceled.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]
Payment
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What Payment Methods Are Accepted?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]We support different payment methods, which depend on the country your payment account is located in. So in addition to major credit and debit cards, certain payment options are available in specific countries or on specific platforms (like the iOS app or Android app).
We’ll show you which payment methods are available to you on the checkout page, before you submit a reservation request. After you select your country, all of your payment details will be shown.
Payment options available worldwide:
Most major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover, JCB) as well as many debit cards that can be processed as credit.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Is Buying On-Line Safe?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Security is a huge concern for any business that accepts credit cards, especially online. Stripe is our payment partner and has multiple security protocols in place to keep your customers’ payment data secure. First, it encrypts card data and processes transactions on its own network. This means no sensitive data touches our servers, so hackers won’t have access to your business’s data or customers’ credit card information if we’re ever the victim of a cyberattack.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]
Shipping
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Do you ship worldwide?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]Yes, we ship products worldwide. Even though the offer of free shipping applies to most international orders, the customer is responsible for paying all custom duties and taxes associated with receiving international deliveries.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
How much is shipping to my address?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Shipping is free to most countries worldwide. We’ll show you which shipping options are available to you on the checkout page, before you submit an order. After you select your country, all of your shipping options will be shown.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Are there any international addresses that you can’t ship to?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Please add to cart and follow the checkout process to see if your country is listed. If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.
Credit cards issued from any country other than those listed above may go through a further review process.
NOTE: We ship to all U.S. Territories. The following can be found in the ship-to options when you choose United States as the country in the checkout process: American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands..[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
How long does it take to receive my glasses?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]You should expect your new glasses anytime between 20 to 30 days after payment.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Where do you ship from?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Your new glasses are shipped from one of our warehouses in Europe or China/Asia.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
Do you provide tracking information?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Yes. Once your order is completed, a tracking number and ‘TRACK’ button will appear when viewing the order in your account.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
I only received the glasses. Where is my free carrying case?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]To save costs, we ship directly from producers and various warehouses, therefore your carrying case might arrive with a different shipment.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
I only received a part of my order. Where are the other items?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]To save costs, we ship directly from producers and various warehouses, therefore multiple items might arrive in different shipments.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]
Warranty&Refund
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What is your return/exchange policy
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]If for any reason you are not completely satisfied with your eyeglasses frames or sunglasses, you may return them, but you must return them within 7 days for a full, immediate refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the return with the manufacturer. (view what’s covered and what’s not)[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
How to return an item?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]If you are not satisfied with your new eyewear, and you want to return them for a full refund or replacement, please go to my account, orders section and locate your order. Click on ‘REQUEST WARRANTY‘ and follow the instructions on your screen. More details here: Warranty&Refund.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]
How do I repackage for return?
[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Make sure the item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that formeyewear.com and the manufacturer sent with the merchandise. Your return is postmarked within 30 days from the day we shipped it to you originally. No collect shipments will be accepted and we do not pay for return postage. You send your return any method. We cannot be responsible for items that are lost in the mail on the way back to us so we recommend some form of delivery confirmation. Please write the reason for the return on the back of your packing slip. Enclose the slip in the original packing box, tape the box securely, and send it to the address provided as a response to your WARRANTY REQUEST made from your account. If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1598050580409{margin-bottom: 30px !important;}”][vc_column_inner width=”1/4″ css=”.vc_custom_1598050217577{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-bottom: 20px !important;border-left-color: #dddddd !important;border-left-style: solid !important;border-right-color: #dddddd !important;border-right-style: solid !important;border-top-color: #dddddd !important;border-top-style: solid !important;border-bottom-color: #dddddd !important;border-bottom-style: solid !important;}”]
